Company : Microsoft (www.microsoft.com)
Microsoft GTSC was established in October of 2003 in India, as part of Microsoft's Customer Service and Support (CSS) organization which has locations throughout America, EMEA, Asia Pacific and Greater China.
Microsoft's CSS organization supports over 170 Microsoft products among the Enterprise Customer segments. This includes deeply technical products from Developer Support and Enterprise Platform Support to Enterprise Messaging Support and Enterprise Business Applications Support. The site in Bangalore is a part of a global network that has over 50 million customer touch points on an annual basis.
Microsoft India Global Technical Support Centre (GTSC) (http://www.microsoft.com/india/gtsc)
Position : Support Engineer – IIS/ASP
Location: Bangalore, India
The Role
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The IIS/ASP Support team will be responsible for delivering support for all Microsoft customers. Utilizing knowledge of the customer environment, they will deliver timely and high quality incident resolution focusing on root cause analysis, prevention, and knowledge transfer. They will effectively manage cases and sub-cases to ensure timely and high quality communication with customers and resolution of all issues.
Responsibilities:
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1. Communicate with Microsoft enterprise customers via telephone, email, and other electronic communications regarding problems.
2. Analyze problems by using trace analysis, source code, and other sophisticated debugging tools and develop solutions to meet customer needs; may involve writing custom code.
3. Participate in case triage meetings to share knowledge with other engineers and develop efficient customer solutions.
4. Write technical articles and sample programs for Microsoft's knowledge base.
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Candidates Profile
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2. Good knowledge gained from experience in ASP.NET programming.
3. Basic understanding of Web servers like IIS, wrt configuration, deployment, etc is a definite plus.
4. Good understanding of the concepts of Operating Systems and networking is required
5. MCP Certified in at least one of the Microsoft Programming Technologies is an added advantage
6. Experience of at-least 2 years in the technical environment mentioned above is desirable.
7. Good English Communication Skills - Spoken and Written (including technical writing)
8. Strong Trouble Shooting and problem solving skills
9. Excellent customer Service skills and effective learning skills
Critical Exposure areas;
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2. Expertise in atleast – C#, ASP, VB6, COM, DCOM, RDBMS
3. Industry programming experience in building Windows or Internet applications
4. Trouble shooting skills
Reporting to: Team Manager
The position requires working in EVENING / NIGHT SHIFTS and provides VOICE-BASED SUPPORT
Note : We have a scheduled event in Hyderabad on 14th Aug 2010, the details of which would be provided once you confirm your availability to attend the same.
Disclaimer: Vendor employees (V-) who are currently on an active assignment in Microsoft and also those who have been active vendor employees during the last 6 months are not eligible to apply.
If Interested, reply back with your updated profile mentioning the following details,
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Total Experience & Relevant Experience:
Current Organization:
Current CTC:
Expected CTC:
Joining Period :
Contact : Shakib Maqdum - v-shmaqd@microsoft.com (+91-98459 50100)
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